Question 1

When will my order arrive?

Accepted Answer

Your order will arrive in 5–12 business days within Singapore. You'll get a tracking number once it ships.

Question 2

Is the product compatible with power outlets in Singapore?

Accepted Answer

Yes, the device is USB-powered and works with standard USB adapters, laptops, power banks, and car USB ports in Singapore.

Question 3

What should I do if my item is damaged on arrival?

Accepted Answer

If your item arrives damaged, contact us within 48 hours with photos. We'll arrange a replacement or refund.

Question 4

How can you add a new FAQ?

Accepted Answer

To add a new FAQ: 1. Go to the dashboard or Editor. 2. Add your question and answer. 3. Assign it to a category. 4. Save and publish.

Question 5

Can I return a product?

Accepted Answer

Yes, you can return unused items in their original packaging within 7 days. Contact support for assistance.

Question 6

Who can I contact for support?

Accepted Answer

You can reach our customer support team via email. We aim to respond within 24 hours on business days.

Question 7

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media, follow these steps:

1. Manage your FAQs in the dashboard or in the Editor

2. Create a new FAQ or edit an existing one

3. In the answer text box, click on the video, image, or GIF icon

4. Add media and save.

Question 8

How do I edit or remove the title 'Frequently Asked Questions'?

Accepted Answer

You can edit it in the "Settings" tab of the FAQ in the Editor.

To edit or remove the title of your mobile app, go to the "Site & App" tab in the Owner app.

Question 9

Is it safe to use overnight?

Accepted Answer

Yes. The humidifier features automatic shut-off protection when the water runs out, making it safe for overnight use.

Question 10

Can I use essential oils?

Accepted Answer

Yes, but only water-soluble essential oils are recommended to ensure proper performance and longevity of the device.

Question 11

Is it noisy?

Accepted Answer

No. The humidifier operates at less than 36dB, which is quieter than a whisper — perfect for bedrooms and offices.

Question 12

Can I turn off the LED light?

Accepted Answer

Yes. The LED light is optional and can be switched off, allowing you to use it in complete darkness.

Question 13

How should you clean your humidifier?

Accepted Answer

Clean your humidifier weekly using water and mild soap. Skip harsh chemicals to keep it working perfectly.

Technology should make life simpler — not more complicated.

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